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  1. Customer Care Portal
  2. Accounts and Security

Accounts and Security

Account Settings, Security and Profile Changes.

Profile and Settings

  • Paano ako makakapagrehistro sa PalawanPay Mobile App?
  • Nawala ang aking phone o deactivated na ang aking SIM card, paano ko mapapalitan ang aking mobile number sa PalawanPay app?
  • Paano i-update ang sub-wallet?
  • Paano ako makakagawa ng sub-wallet?
  • Paano ko mapapalitan ang aking e-mail address?
  • Maaari ba akong mag-register sa PalawanPay kahit walang e-mail address?
See all 12 articles

KYC and Account Upgrade

  • How do I get fully verified?
  • I am a non-Filipino minor, how do I get my account verified?
  • Ako ay isang minor, paano ko maa-upgrade ang aking account?
  • KYC Account Limits
  • KYC Acceptable ID List
  • Bakit hindi pa naa-approve ang aking application para maging verified user?
See all 8 articles

Security

  • Death Claim Process
  • How do I keep my account safe?
  • Paano ko mapapanatiling secured ang aking account?
  • Paano ko babaguhin ang aking Quick PIN?
  • Na-hack o nakompromiso ang aking account.

Password and Login

  • Paano i-reset ang aking QPIN?
  • Basic Troubleshooting
  • Hindi ako maka-log-in sa PalawanPay

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