1. WHY WAS THE EVENT POSTPONED?
The event has been postponed to prioritize the safety and well-being of all our participants. We understand that this may cause inconvenience, and we sincerely appreciate everyone’s patience, understanding, and cooperation as we make the necessary arrangements.
2. WHEN IS THE RESCHEDULED DATE?
The rescheduled race date is currently being finalized. We will announce the new date as soon as it is officially confirmed. Please wait for the official announcement for the latest information.
3.
CAN I REQUEST A REFUND?
Yes. Participants who prefer not to join the rescheduled event may request a refund, subject to the official refund process and guidelines. Runners can reach out Runrio hotline number, socmed pages and official email.
4. HOW CAN I REQUEST A REFUND?
Once the refund process is officially opened, participants will be provided with instructions on how to submit their refund request. Please wait for the official announcement before submitting any request.
5.
HOW LONG WILL THE REFUND TAKE?
Refund processing timelines will be communicated together with the official refund guidelines. Processing time may vary depending on the payment method used.
6. WILL I AUTOMATICALLY BE TRANSFERRED TO THE NEW RACE DATE?
Participants will receive further instructions regarding registration transfer to the rescheduled date. Please wait for the official announcement before taking any action.
7.
WHAT IF I CANNOT ATTEND THE NEW RACE DATE?
If you are unable to attend the rescheduled race, you may request a refund in accordance with the official refund guidelines.
8. CAN I TRANSFER MY REGISTRATION TO ANOTHER PERSON?
Details regarding registration transfers will be announced once the rescheduled event arrangements are finalized. Please wait for the official guidelines.
9.
WILL MY RACE KIT AND OTHER INCLUSIONS STILL BE VALID?
Yes. Your race kit and all confirmed race inclusions will remain valid for the rescheduled event. No additional registration is required. We will provide further details once the new race date is finalized.
10.
WHERE CAN I GET UPDATES ABOUT THE EVENT?
Please refer only to the official event communication channels and social media pages for verified updates. We encourage everyone to rely on official announcements to avoid misinformation.
11. I HAVE ALREADY BOOKED TRANSPORTATION/ACCOMMODATION FOR THE EVENT. CAN THESE EXPENSES BE REIMBURSED?
Please note that transportation, accommodation, and other personal expenses are subject to the respective provider’s terms and conditions. Participants are encouraged to coordinate directly with their service providers regarding cancellations or changes.
12. IS IT POSSIBLE TO CONVERT MY REGISTRATIONS TO VIRTUAL RUN INSTEAD OF WAITING FOR THE RESCHEDULED RACE?
Yes. Registered participants may opt to complete their registered race distance virtually while waiting for the official race reschedule.
SIMPLE MECHANICS
- Complete the same race distance you originally registered for (e.g.,1K, 3K 5K, 10K, 16K).
- Run anywhere, anytime – Complete your run at a safe location.
- Track your run – Use a running app or GPS-enabled watch to record your distance and time.
- Submit your result – Upload a screenshot of your activity record and submit it to info@runrio.com.
- Receive your recognition – Participants who successfully complete and submit their virtual run may receive a Virtual Run Certificate and/or other designated virtual run inclusions. Runrio will facilitate the delivery.
Important: The Virtual Run is an alternative activity to the postponed physical race and does not replace the official rescheduled PalawanPay Run.
13. WHO CAN I CONTACT?
RUNRIO's Customer Service team will be available to assist with event-related concerns.
Please provide your registration details and concern so we can properly assist you.
📞 RUNRIO Hotline Numbers
(0962) 453 4685 - Smart
(0927) 424 4740 - Globe
*Operational Mondays to Fridays, 10:00 AM - 7:00 PM
📧 Email: info@runrio.com
🏃🏽➡️IMPORTANT REMINDER🏃🏽♀️➡️
The new race date, refund process, and other event arrangements are still being finalized.
Please wait for the official announcement before taking any action regarding your registration.
Thank you for your patience, understanding, and continued support.
We look forward to seeing everyone at the rescheduled event.