Questions | Answers |
| What is PawnerProtek? |
PawnerProtek is an insurance product designed to protect PalawanPay customers and their loved ones from financial burden caused by accidental death or disablement.
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| What are the benefits and covered by PawnerProtek? |
a. Php 30,000 in case of accidental death and siablement.
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| What are the eligibility requirements for PawnerProtek? |
To be eligible for PawnerProtek, you must be:
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| How do I avail of PawnerProtek? |
a. Tap the Pawn Renewal feature using your PalawanPay app.
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| How much is PawnerProtek? |
For only Php 15, you are protected up to Php 60,000 in case of accidental death and disablement.
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| How long am I covered? |
You are covered in the next thirty (30) days from the date of your PawnerProtek transaction.
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| Can I avail PawnerProtek multiple times? |
Yes, definitely! You may avail of ProtekPlus every time you pay for pawn renewal using your PalawanPay app.
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| Are there exclusions to the insurance coverage? |
Yes. The insurance product will not cover death or disability due to natural causes or illnesses. It also does not cover losses, injuries, or death resulting from or contributed by war, invasion, dangerous sports such as climbing, scuba diving, parachuting, etc., illegal acts, alcoholism, pregnancy, congenital conditions, and similar exclusions. For the complete list of exclusions, please refer to the Product’s Policy Wordings.
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| Who is the insurance provider? |
Oona Insurance Corporation is the insurance provider for PawnerProtek. Oona offers a wide range of products, including motor, property, personal accident and health insurance. The Insurance Commission of the Philippines licenses it with Certificate of Authority No. 2025/70-R.
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| How do I file a claim? |
To file a claim, please visit https://partner.myoona.ph/palawanpay/make-a-claim/ Prepare the necessary claims documents and provide basic personal information and details of the incident. Submit the claim and Oona will reach out to you for the status or decision on your claim.
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