Hello, Suki! Handa ka na bang sumama?
TICKET SELLING DATES
🎟️March 29 - April 16: Official selling of exclusive tickets to PalawanPay
🎟️April 17 onwards: Tickets will ALSO be available in SM Tickets and STILL through PalawanPay
FREQUENTLY ASKED QUESTIONS
1. HOW DO I PURCHASE A TICKET?
Click here for a step-by-step guide on how to purchase your Eraserheads Electric Fun Music Festival tickets.
2. CAN I PURCHASE MULTIPLE TICKETS IN ONE TRANSACTION?
Yes, you may purchase any combination of tickets up to a maximum of 5 per day. You may also do multiple transactions but the number of tickets you can check out will still be limited to 5 per day.
3. WHAT PAYMENT METHODS ARE ACCEPTED?
Payment for your ticket purchase will be made through your PalawanPay wallet.
4. WILL I RECEIVE A DIGITAL OR PHYSICAL TICKET?
Only physical tickets will be honored during the event. You must exchange your confirmation email for physical tickets to be admitted to the concert.
5. HOW DO I CLAIM MY PHYSICAL TICKET?
You may start claiming physical tickets at least 24 hours after your transaction date in PalawanPay. Present your confirmation email along with valid identification to any SM Ticket outlet to receive your physical tickets.
6. IS THERE A REFUND OR CANCELLATION POLICY?
All ticket sales are final, and we are unable to offer refunds or cancellations once a purchase has been made.
7. HELP, I CAN’T ACCESS THE TICKET-SELLING PLATFORM
The service can only be accessed by verified users (KYC Level 2) only. Please upgrade your account to purchase tickets.
8. WHAT SHOULD I DO IF I CAN’T FIND TICKETS FOR MY CHOSEN SECTION?
You may be trying to purchase tickets for a section with out-of-stock tickets. You may opt to purchase tickets from a different section or stay tuned for possible restocks!
9. ARE THERE ANY OTHER FEES ON TOP OF THE TICKET PRICES? WHAT ARE THESE FOR?
The published ticket prices include a platform fee of PHP100, which will cover the printing of your physical ticket and other associated transaction fees.
10. WHAT SHOULD I DO IF I DIDN’T RECEIVE A CONFIRMATION EMAIL AFTER MY TRANSACTION?
🎫 It may take up to an hour for confirmation emails to be sent. Please also make sure to check your spam/junk folder.
🎫 If you do not receive any email within this time, you may contact PalawanPay Customer Support through our Customer Care Channels and provide the email address where the confirmation should be resent.
🎫 Please do NOT share your confirmation code or email with anyone to avoid unauthorized ticket claiming.
11. WHAT SHOULD I DO IF I ENCOUNTER A PAYMENT FAILED ERROR MESSAGE UPON CHECKOUT?
This means that your order did not push through as some of the items on your cart may be out of stock. Please refresh the mini-app and attempt to check out again.
12. WHAT SHOULD I DO IF I RECEIVE AN ERROR MESSAGE THAT I HAVE MAXED OUT THE DAILY LIMIT FOR TICKET PURCHASE, BUT I HAVE NOT PURCHASED 5 TICKETS YET?
You might have floating unpaid orders. Please try again 1-2minutes after your last attempt so that the system can clear out orders that did not push through.
DTI Fair Trade Permit No. FTEB-218851 Series of 2025